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Service Information
Repairs
- Performed by our experienced factory technicians.
- Replace worn or broken parts: adjust, clean / oil all mechanical parts and reset your register. We DO NOT paint or polish.
- "Trip Rods" on older machines, which are used for coin release, will be removed to ensure repair issues do not occur in the future. This mechanism has been discontinued for over 10 years. Replacements and/or repairs of these "Trip Rods" are not available.
Repair Costs & Estimates
- Repair costs (parts and labor) for counters range from $175 to $350, depending on the age and condition of your machine. The cost will be higher if a new meter, motor or new register is needed. When sending your machine to us, include in your letter that you "approve maximum costs up to $350" or a dollar amount that your comfortable with. If it is obvious that your repair will be higher, we will call you before repairing.
- Estimates require complete dismantling of the machine, during which parts may become broken and reassembly may not be possible.
NOTE: Because of this, your machine may be returned in parts if the repair is cancelled.
- There is a $50 fee for estimates if a repair is cancelled. This fee will be waived if a new machine is purchased.
Information Needed
- Include a Cover Letter with the following: Company Name, Return Address, Phone Number and Contact Name.
- State the types of coins/tokens your process and how (wrapping/bagging), along with any known problems with the machine.
- Approve maximum cost, "up to a certain dollar amount for the repair" or state "Estimate".
- Please provide your payment type. State the following: "Charge", "C.O.D" or "Sending Check".
- Charge: We will call you for your credit card Information.
- C.O.D: We will call you with a total, so payment can be prepaired for delivery.
- Sending Check: We will call you with a total and ship upon receipt of check.
Repair Upgrades
- Our optional "Crimper Upgrades" are available for all existing Electric Counters. The "Crimper Upgrade" will add a crimping mechanism to the side of your Model CE, without affecting the function of your coin counter in any way. This mechanism will crimp/seal the open-end of a coin wrapper. The upgrade is available for only $289 and includes (1) crimping head of your choice.
Shipping
- Our normal repair schedule is "in day 1, out day 3", based on a Monday - Thursday, 40 hour work week.
- We ship back FedEx Ground, Signiture Required, unless otherwise noted.
When shipping , insure your equipment for replacement value as follows:
- Manual Counter: $900 Manual/Electric Counter: $1,100
- Electric Counter: $1,000 Manual Sorter: $700
- Electric Sorter: $900 Electric Sorter: $900
- Model ET: $1,900
To ensure your machine reaches our facility without delay, please review the below shipping methods and addresses.
Shipping via FedEx, UPS… (Recommended)
KLOPP Service Department
251 Dunbar Ave.
Oldsmar , FL 34677
Shipping via U.S Mail
KLOPP Service Department
P.O. Box 985
Oldsmar , FL 34677-0985
NOTE: If your machine is shipped via U.S. Mail to 251 Dunbar Ave., it may be "returned to sender", due to KLOPP not having a mailbox at their physical address.
Parts
- Parts can always be ordered from the factory - even older models.
- Important: Model and serial number required when placing an order.
- Part Orders are usually shipped within 1 working day via FedEx Ground.
- $5.00 processing fee applies.
- Payment: We accept all major credit cards or can ship C.O.D.
Required information: Part number, contact name, company, shipping address (no PO box), phone number, fax number (if available), model and serial number
Phone: 800-356-9080 Fax: 813-854-3069
Limited Troubleshooting
- Troubleshooting is always available, no matter how old your KLOPP may be.
- If you have problems operating, performing maintenance or installing replacement parts:
"Ask for Tech Service" CALL 1-800-356-9080
UNPACKING/ INSPECTING YOUR NEW KLOPP
The rotating shafts in the internal mechanism of your new KLOPP were carefully lubricated at the factory with a few drops of oil. During shipment to you, a small amount of oil can drip onto the inside of the bottom of the shipping carton. This is normal and does not indicate a problem.
Oil can also occasionally drip on other parts if the shipping carton is turned upside down or on its side during shipment to you. Before operating your new KLOPP, turn it upside down to be sure that both the large white or black wheels are free of oil. Rotate these by turning the handle or the motor pulley. On the electric Model CE, also be sure that the belt from the motor to the pulley is free of oil. If oil is dripped onto any of these parts, lightly dampen a clean cloth with alcohol and wipe off the oil. Be sure that the alcohol has completely dried before operating electric models.
See below for instructions regarding how to re-lubricate your KLOPP in the near future.
LUBRICATING YOUR KLOPP
Your KLOPP was lubricated at the factory with a few drops of oil. If it ever begins to make a squealing or grinding sound it needs to be relubricated. To do so, follow the directions below:
For the Manual, Model CM
Turn your KLOPP upside down. Put two drops of "3-in-1" (or equal) oil on the rotating shaft at the locations shown in Drawings: A & B. Do not over oil.
Note: Machines purchased after 2004, reference Drawing: A.
For the Electric, Model CE
Turn your KLOPP upside down. Put two drops of "3-in-1" (or equal) oil on the rotating shafts at the locations shown in Drawing: A. Note Drawing: C. Loosen the nut 1/4 turn (11/16" wrench needed) and then remove the hexhead bolt leaving the nut in position on the bolt. Look through the hole in which the bolt was located. You will see an oil retaining wadding. Put 18 drops of oil on top of the wadding. Replace the bolt and retighten nut. Leave the counter upside down for a few minutes so that the oil can work its way down through the wadding and onto the shafts. Do not over oil.
Wipe off all excess oil. Be sure oil does not get on either the large black or white wheels or the belt from the motor to the pulley. To remove excess oil, wipe off these parts with a clean cloth lightly dampened with alcohol.
Drawing A
Drawing B
Drawing C
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